Frequently Asked Questions

ACCOUNTS
What is an arketa account and do I need one?
How do I make an account?
How can I see what's in my account?

CLASSES
How do I sign up for a class?
How and when do I cancel a class I've signed up for?

How do I start my class when it's time to begin?
Can I use a prior Zoom link or bookmark it for this week's class?

How can I see what classes I've signed up for?
Can I sign up for or take a class using a mobile device?
Can I still come to class if I'm late?

PAYMENTS & SUBSCRIPTIONS
How do I purchase a class, workshop or special event?
Can I pay by check?
How do I cancel my Unlimited Monthly so it does not autorenew?
Can I purchase a Gift Card for someone?

ON DEMAND VIDEOS
Can I use my Unlimited Monthly Subscription or a Class Pack to watch an on demand video?
Can I share my video rental with a friend or relative during my 36-hr watch period?
Can I purchase a video to own and watch indefintely?

EXTENSIONS & EXPIRATION DATES
How do I know when my 4-Class Pack or 16-Class Pack is due to expire?
Can I get an extension on my class pack or unlimited monthly expiration?

If you would like other questions answered, please email the studio.

ACCOUNTS

What is an arketa account and do I need one?

  • "arketa" is the name of the online scheduling and registration system Two Dog uses
  • The system is built into several pages on the Two Dog website (Classes/Schedule, Classes/On Demand Videos, Classes/Payment Options, Workshops & Special Events) 
  • In order to take any class, workshop or special event at Two Dog, you'll need to make an account
  • The process is simple and secure

How do I make an account?

  • Go to Classes/Schedule
  • Click the LOGIN button 
  • In the box that appears, next to "Don't have an account?" click Sign Up
  • In the next box that appears, add your name, email and password
  • The LOGIN button turns into a circle with your first initial; click on it and choose Profile to upload a picture and other details about yourself

How can I see what's in my account?

  • Go to Classes/Schedule
  • Click the LOGIN button to sign in
  • Once signed in, click on the circle with your first initial or profile picture if you've added one
  • Choose Bookings to see what classes you've registered for or cancelled, or to cancel a class
  • Choose Purchases to see what payment plans you've purchased, or to cancel one
  • Choose Account to add to or change your account profile and details

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CLASSES

How do I sign up for a class?

  • Go to the Classes/Schedule page
  • Find a class you want to take by scrolling or using one of the filters
  • Click the Sign Up button
  • Choose a Payment Option and enter credit card info (you'll be prompted to sign into your account if you haven't already)
  • If you already have a Payment Option or credit, it will be marked with a Gold Star; if not, choose a Payment Option and enter your credit card data
  • Click on the Reserve My Spot button

How do I start my class when it's time to begin?

  • Option #1: Register for the class a few minutes before start time and click the LAUNCH CLASS button directly from the registration screen
  • Option #2: Click on the CLASS LINK button in your confirmation email or reminder email (which arrives 45 minutes prior to class
  • Option #3: On the Two Dog website, if you're logged into your account, click on the circle with your first initial or profile picture; click on Bookings, then copy the Zoom link for the class into your browser

Can I use a prior Zoom link or bookmark it for this week's class?

  • Each class at Two Dog now uses its own unique Zoom link, so it is not possible to bookmark a link or use one from a prior class

How and when do I cancel a class I've signed up for?

  • You must cancel a class reservation BEFORE CLASS BEGINS for a refund; refunds will be returned to the account (punch card, credit card) used for purchase
  • Go to the Classes/Schedule page on the Two Dog website
  • Login if needed
  • Click on your account (the circle with your initial or profile picture on the right)
  • Choose Bookings
  • Click the Cancel button next to the class you want to cancel

How do I purchase a class, workshop, or special event?

  • Go to the Classes/Schedule or Workshops & Special Events
  • Find the event you want to register for and click Sign Up
  • If you have not already, choose a Payment Option and enter credit card info (you'll be prompted to sign into your account if you haven't already)
  • If you have a Payment Option already purchased (Single, Class Pack or Unlimited Monthly) apply it to classes; or add your credit card info for workshops
  • Click Reserve My Spot

Can I sign up for or take a class using a mobile device?

  • arketa is developing apps right now for iOS and Android; we'll make an announcement when they're ready for Two Doggers to use
  • You can login to the Two Dog Yoga website on your phone and register for classes
  • If you have a Zoom app on your mobile device, you can launch a class directly from your confirmation email

Can I still come to class if I'm late?

  • As long as you have signed up for a class before it starts, you can enter the class up until 10 minutes into class time
  • If you know you are going to be more than 10 minutes late, you can make special arrangements with your teacher

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PAYMENTS & SUBSCRIPTIONS

Can I pay by check?

How do I cancel my Unlimited Monthly so it does not autorenew?

Can I purchase a Gift Card for someone?

  • Yes! For any amount you choose: go to the Fees/Info page and scroll to find the Gift Card option

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ON DEMAND VIDEOS

Can I use my Unlimited Monthly Subscription or a Class Pack to watch an on demand video?

  • The only way to purchase a video at this time is to pay $10 by entering your credit card information
  • However, at this time, anyone who purchases an unlimited monthly subscription gets coupons to watch 2 videos /month, as a bonus
  • As the video library expands, we will be adding more payment options and packages

Can I share my video rental with a friend or relative during my 36-hr watch period?

  • If someone is in your room with you when you watch, that's fine
  • The video can only be watched through your personal arketa account, so it cannot be shared with others

Can I purchase a video to own and watch indefintely?

  • Not at this time. If this is something you'd like, email the studio and let us know.

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EXTENSIONS & EXPIRATION DATES

How do I know when my 4-Class Pack or 16-Class Pack is due to expire?

  • Go to Classes/Schedule (or any other page with an arketa login)
  • Click the LOGIN button to sign in
  • Once signed in, click on the circle with your first initial or profile picture if you've added one
  • Click on Purchases to view the expiration date for any Class Pack you have
  • Mark your calendar!
  • Every time you sign up for a class, you will see how many punches you have remaining
  • 4-Class Packs expire 45 days (6 weeks) from the date of purchase; 16-Class Packs expire 6 months from date of purchase

Can I get an extension on my class pack or get a pause on my unlimited monthly subscription?

  • Extensions for expiration dates may be granted on a case-by-case. Similarly, pausing an unlimited subscription may be possible. Email Annie with your payment option (e.g. Unlimited Monthly, Taste of Two Dog, 4-Class Pack), 16-Class Pack, the reasons for your request and the extension you propose.

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