Frequently Asked Questions
Accounts
What is an Arketa account and do I need one?
- "Arketa" is the name of the online scheduling and registration system Two Dog uses
- The system is built into several pages on the Two Dog website (Classes/Schedule, Classes/On Demand Videos, Classes/Payment Options, Workshops & Special Events)
- In order to take any class, workshop or special event at Two Dog, you'll need to make an account
- The process is simple and secure
How do I make an account?
- Go to Classes/Schedule
- Click the LOGIN button
- In the box that appears, next to "Don't have an account?" click Sign Up
- In the next box that appears, add your name, email and password
- The LOGIN button turns into a circle with your first initial; click on it and choose Profile to upload a picture and other details about yourself
How can I see what's in my account?
- Go to Classes/Schedule
- Click the LOGIN button to sign in
- Once signed in, click on the circle with your first initial or profile picture if you've added one
- Choose Bookings to see what classes you've registered for or cancelled, or to cancel a class
- Choose Purchases to see what payment plans you've purchased, or to cancel one
- Choose Account to add to or change your account profile and details
Classes
How do I sign up for a class?
- Go to the Classes/Schedule page
- Find a class you want to take by scrolling or using one of the filters
- Click the Sign Up button
- Choose a Payment Option and enter credit card info (you'll be prompted to sign into your account if you haven't already)
- If you already have a Payment Option or credit, it will be marked with a Gold Star; if not, choose a Payment Option and enter your credit card data
- Click on the Reserve My Spot button
How do I start my class when it's time to begin?
- Option #1: Register for the class a few minutes before start time and click the LAUNCH CLASS button directly from the registration screen
- Option #2: Click on the CLASS LINK button in your confirmation email or reminder email (which arrives 45 minutes prior to class
- Option #3: On the Two Dog website, if you're logged into your account, click on the circle with your first initial or profile picture; click on Bookings, then copy the Zoom link for the class into your browser
Can I use a prior Zoom link or bookmark it for this week's class?
Each class at Two Dog now uses its own unique Zoom link, so it is not possible to bookmark a link or use one from a prior class
How and when do I cancel a class I've signed up for?
- You must cancel a class reservation BEFORE CLASS BEGINS for a refund; refunds will be returned to the account (punch card, credit card) used for purchase
- Go to the Classes/Schedule page on the Two Dog website
- Login if needed
- Click on your account (the circle with your initial or profile picture on the right)
- Choose Bookings
- Click the Cancel button next to the class you want to cancel
How do I purchase a class, workshop, or special event?
- Go to the Classes/Schedule or Workshops & Special Events
- Find the event you want to register for and click Sign Up
- If you have not already, choose a Payment Option and enter credit card info (you'll be prompted to sign into your account if you haven't already)
- If you have a Payment Option already purchased (Single, Class Pack or Unlimited Monthly) apply it to classes; or add your credit card info for workshops
- Click Reserve My Spot
Can I sign up for or take a class using a mobile device?
- You can login to the Two Dog Yoga website on your phone and register for classes
- If you have a Zoom app on your mobile device, you can launch a class directly from your confirmation email
Can I still come to class if I'm late?
- As long as you have signed up for a class before it starts, you can enter the class up until 10 minutes into class time
- If you know you are going to be more than 10 minutes late, you can make special arrangements with your teacher
In-Person Classes
What COVID precautions does the studio take?
Classes in Little Dog are held with an air filter running and a maximum of 7 students in the space. Windows are open as weather permits.
Is wearing a mask required?
Masks are optional for students and teachers.
Where is the studio located?
Two Dog uses two studios. Both are in the Lake City neighborhood of Seattle. When you register for an in-person class, the specific location and street address will be included in your confirmation email.
Payment & Subscriptions
Can I pay by check?
Head to the bottom of the Payment Options page for details.
How do I cancel my Unlimited Monthly so it does not autorenew?
- Go to Classes/Schedule, Classes/On Demand Videos, Payment Options or Workshops & Travel
- Click the LOGIN button to sign in
- Once signed in, click on the circle with your first initial or profile picture if you've added one
- Choose Purchases
- Click on the three dots to the right of the Unlimited Monthly Subscription to modify/cancel
Can I purchase a Gift Card for someone?
Yes! For any amount you choose: go to the Fees/Info page and scroll to find the Gift Card option
On Demand Videos
Can I use my Unlimited Monthly Subscription or a Class Pack to watch an on demand video?
- The only way to purchase a video at this time is to pay $10 by entering your credit card information
- However, at this time, anyone who purchases an unlimited monthly subscription gets coupons to watch 2 videos /month, as a bonus - details are in the email you received when you purchased the subscription
- As the video library expands, we will be adding more payment options and packages
Can I share my video rental with a friend or relative during my 36-hr watch period?
- If someone is in your room with you when you watch, that's fine
- The video can only be watched through your personal arketa account, so it cannot be shared with others
Can I purchase a video to own and watch indefintely?
Not at this time. If this is something you'd like, email the studio and let us know.
Extensions & Expiration Dates
How do I know when my 4-Class Pack or 16-Class Pack is due to expire?
- Go to Classes/Schedule (or any other page with an arketa login)
- Click the LOGIN button to sign in
- Once signed in, click on the circle with your first initial or profile picture if you've added one
- Click on Purchases to view the expiration date for any Class Pack you have
- Mark your calendar!
- Every time you sign up for a class, you will see how many punches you have remaining
- 4-Class Packs expire 45 days (6 weeks) from the date of purchase; 16-Class Packs expire 6 months from date of purchase
Can I get an extension on my class pack or get a pause on my unlimited monthly subscription?
Extensions for expiration dates may be granted on a case-by-case. Similarly, pausing an unlimited subscription may be possible. Email Annie with your payment option (e.g. Unlimited Monthly, Taste of Two Dog, 4-Class Pack, 16-Class Pack), the reasons for your request and the extension you propose.